Privacy Policy

Information Collection
We request information on our order form such as name and shipping address etc.
KindyStuff will keep your personal information secure and confidential. All customer information is kept strictly within KindyStuff and will not be passed on to others.
This information may be used to contact customers to clarify any uncertainties regarding an order.

Product Quality

KindyStuff maintains a strict policy of producing high quality items. All products are made to be durable and are manufactured to our high quality standards.

Customer Service

At KindyStuff we understand the importance of excellent customer service and we value our customers. We will always provide feedback either via email, telephone or post on the progress of your orders and we always welcome and respond to your feedback.

Payments

All prices in our website are in Australian dollars.
We currently accept the following methods of payment for orders within Australia:

Direct Deposit / Internet Transfers
Select this option at the checkout by clicking the Direct Deposit button. You will recieve a confirmation email containing your order number and our BSB and Account details.
Please include the order number from the email and your name as a reference when making your payment at the bank (or transferring funds via the internet). Your order will be processed once payment has cleared.

Cheque / Money Order
Select this option at the checkout by clicking the Mail Order button. You will receive a confirmation email. Please post a print out of the email with your cheque / money order to our mail box (see postal address.)
Your order will be processed once payment has cleared.

Credit Cards
Paypal is one of the most used and trusted payment gateways - you don't need to have a PayPal account to use your credit card.

Unpaid orders
If an order has been made but payment has not been received after 7 days we may contact you to confirm whether you would like to continue with the order.
KindyStuff supports a 'no-pressure' approach to sales and any contact we make will reflect this.
Orders may be automatically cancelled by our system after some time but we will always welcome and value any future orders you decide to make with us.

Postage Prices

Our postage price is a flat rate of $9.00 per order.

Order Turnaround Times

We aim to dispatch within 48 hours of payment received.
We inform you by email when your products have been dispatched.
Please allow a few days for postage.

Refunds/Replacements

Our quality assurance system ensures all products are carefully checked before dispatch. In the event of a faulty product, the procedure for refund or replacement is as follows:

1. Send the faulty product to our mail box (see postal address.) via registered mail. We are unable to refund or replace an item if it is lost so please register the return parcel.

Please include your details (name, address, order number).

2. We will notify you via phone or email on receipt of the parcel. If a refund/replacement is required we will include the postage cost of the returned parcel with the refund or replacement item.

We are unable to provide refunds/exchanges if you make a spelling error in the name and/or date field. Our shopping cart will warn you if you have typed a name begining with a lower case character but there are no other checks.
We will embroider your message exactly as it is typed in so please be carefull to ensure there are no mistakes.